Privacy Policy
Proper Coffee
House Margate
Privacy
Policy and Cookie Policy
01/01/2021
Background:
Proper
Coffee House Margate understands
that your privacy is important to you and that you care about how your
information is used and shared online. We respect and value the privacy of
everyone who visits Our Site and will only collect and use information in ways
that are useful to you and in a manner consistent with your rights and Our
obligations under the law.
This Policy applies to Our use of any and all data collected by us in
relation to your use of Our Site. Please read this Privacy Policy carefully and
ensure that you understand it. If you do not accept and agree with this Privacy
Policy, you must stop using Our Site immediately.
1.
Definitions and Interpretation
In this Policy the following terms
shall have the following meanings:
“Cookie” |
means
a small text file placed on your computer or device by Our Site when you
visit certain parts of Our Site and/or when you use certain features of Our
Site. Details of the Cookies used by Our Site are set out in section 12,
below;] |
“Our Site” |
means
this website, https://www.propercoffeehouse.co.uk/; |
“UK Cookie Law” |
means
the relevant parts of the Privacy and Electronic Communications (EC
Directive) Regulations 2003 as amended in 2004, 2011 and 2015; |
“We/Us/Our” |
means
Proper Coffee House Margate, whose registered address is 37 High Street,
Margate, Kent, CT9 1DX and whose main trading address is 37 High Street,
Margate, Kent, CT9 1DX. |
2.
Information About Us
2.1
Our Site, https://www.propercoffeehouse.co.uk,
is owned and operated by Proper Coffee House Margate , whose registered address is 37 High Street,
Margate, Kent, CT9 1DX and whose main
trading address is 37 High Street, Margate, Kent, CT9 1DX
3.
Scope – What Does This Policy Cover?
This Privacy Policy applies only
to your use of Our Site. It does not extend to any websites that are linked to
from Our Site (whether We provide those links or whether they are shared by
other users). We have no control over how your data is collected, stored or
used by other websites and We advise you to check the privacy policies of any
such websites before providing any data to them.
4.
What Data Do We Collect?
Some data will be collected
automatically by Our Site (for further details, please see section 12 on Our use of Cookies), other
data will only be collected if you voluntarily submit it and consent to Us using it for the
purposes set out in section 5, for example, when signing up for an Account.
Depending upon your use of Our Site, We may collect some or all of the
following data:
4.1
Name;
4.2
Business/company name
4.3
Job title;
4.4
Contact information such as email addresses and telephone numbers;
4.5
Demographic information such as post code, preferences and interests;
4.6
Financial information such as credit / debit card numbers;
4.7
IP address (automatically collected);
4.8
Web browser type and version (automatically collected);
4.9
Operating system (automatically collected);
4.10
A list of URLs starting with a referring site, your activity on Our Site,
and the site you exit to (automatically collected);
5.
How Do We Use Your Data?
5.1
All personal data is stored
securely in accordance with the EU General Data Protection
Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
5.2
We use your data to provide the
best possible products
and services to
you. This includes:
5.2.1
Providing and managing your access to Our Site;
5.2.2
Personalising and tailoring your experience on Our Site;
5.2.3
Supplying Our products and services to you;
5.2.4
Personalising and tailoring Our products and services for you;
5.2.5
Responding to communications from you;
5.2.6
Analysing your use of Our Site and gathering feedback to enable Us to
continually improve Our Site and your user experience;
5.3
In some cases, the collection of
data may be a statutory or contractual requirement, and We will be limited in
the [products and] services We can provide you without your consent for Us to
be able to use such data.
5.4
With your
permission and/or where permitted by law, We may also use your data for
marketing purposes which may include contacting you by email AND/OR telephone
AND/OR text message AND/OR post with information, news and offers on Our
products AND/OR services. We will not, however, send you any unsolicited
marketing or spam and will take all reasonable steps to ensure that We fully
protect your rights and comply with Our obligations under the GDPR and the
Privacy and Electronic Communications (EC Directive) Regulations 2003, as
amended in 2004, 2011 and 2015.
5.5
Under GDPR we will ensure that
your personal data is processed lawfully, fairly, and transparently, without
adversely affecting your rights. We will
only process your personal data if at least one of the following basis applies:
a)
you have given consent to the
processing of your personal data for one or more specific purposes;
b)
processing is necessary for the
performance of a contract to which you are a party or in order to take steps at
the request of you prior to entering into a contract;
c)
processing is necessary for
compliance with a legal obligation to which we are subject;
d)
processing is necessary to protect
the vital interests of you or of another natural person;
e)
processing is necessary for the
performance of a task carried out in the public interest or in the exercise of
official authority vested in the controller; and/or
f)
processing is necessary for the
purposes of the legitimate interests pursued by us or by a third party, except
where such interests are overridden by the fundamental rights and freedoms of
the data subject which require protection of personal data, in particular where
the data subject is a child.
6.
How and Where Do We Store Your Data?
6.1
We only keep your data for as long
as We need to in order to use it as described above in section 5, and/or for as
long as We have your permission to keep it.
In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your
data will be deleted if we no longer need it in accordance with the terms of
our Data Retention Policy. Our Data Retention Policies are available on
request.
6.2
Your data will only be stored within the European Economic Area (“the
EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and
Liechtenstein).
Data security is of great importance to Us, and to protect
your data We have put in place suitable physical, electronic and managerial
procedures to safeguard and secure data collected through Our Site.
6.2
Steps We take to secure and
protect your data include:
6.2.1
Ensuring all data is secure and backed-up at all times.
6.3
Notwithstanding the security measures
that We take, it is important to remember that the transmission of data via the
internet may not be completely secure and that you are advised to take suitable
precautions when transmitting to Us data via the internet.
7.
Do We Share Your Data?
7.1
We may contract with third parties
to supply products and services to you on Our behalf. These may include payment
processing, delivery of goods, search engine facilities, advertising and
marketing. In some cases, the third parties may require access to some or all
of your data. Where any of your data is required for such a purpose, We will
take all reasonable steps to ensure that your data will be handled safely,
securely, and in accordance with your rights, Our obligations, and the
obligations of the third party under the law. A list of third-party processors
is available on request.
7.2
In certain circumstances We may be
legally required to share certain data held by Us, which may include your
personal information, for example, where We are involved in legal proceedings,
where We are complying with the requirements of legislation, a court order, or
a governmental authority. We do not require any further consent from you in
order to share your data in such circumstances and will comply as required with
any legally binding request that is made of Us.
8.
What Happens If Our Business Changes Hands?
8.1
We may, from time to time, expand
or reduce Our business and this may involve the sale and/or the transfer of
control of all or part of Our business. Data provided by users will, where it
is relevant to any part of Our business so transferred, be transferred along
with that part and the new owner or newly controlling party will, under the
terms of this Privacy Policy, be permitted to use the data for the purposes for
which it was originally collected by Us.
8.2
In the event that any of your data
is to be transferred in such a manner, you will not be contacted in advance and
informed of the changes.
9.
How Can You Control Your Data?
9.1
When you submit information via
Our Site, you may be given options to restrict Our use of your data. We aim to
give you strong controls on Our use of your data (including the ability to
opt-out of receiving emails from Us which you may do by unsubscribing using the
links provided in Our emails and at the point of providing your details.
9.2
You may also wish to sign up to
one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate
Telephone Preference Service (“the CTPS”), and the Mailing Preference Service
(“the MPS”). These may help to prevent you receiving unsolicited marketing.
Please note, however, that these services will not prevent you from receiving
marketing communications that you have consented to receiving.
10.
Your Right to Withhold Information and Your Right to
Withdraw Information After You Have Given it
10.1
You may access Our Site without
providing any data at all. However, to use all features and functions available on Our Site you may
be required to submit or allow for the collection of certain data.
10.2
You may restrict your internet
browser’s use of Cookies. For more information, see section 12.
10.3
You may withdraw your consent for
Us to use your personal data as set out in section in 5 at any time by
contacting Us using the details set out in section 15, and We will delete Your data
from Our systems. However, you
acknowledge this may limit Our ability to provide the best possible products and services to you.
11.
How Can You Access Your Data?
You have the legal right to ask
for a copy of any of your personal data held by Us (where such data is held).
Please contact Us for more details at info@propercoffeehouse.co.uk or using the
contact details below in section 14.
12.
What Cookies Do We Use and What For?
12.1
Our Site may place and access
certain first party Cookies on your computer or device. First party Cookies are
those placed directly by Us and are used only by Us. We use Cookies to
facilitate and improve your experience of Our Site and to provide and improve
Our products
and services. For
more details, please refer to section 5, above, and to section 12.6 below. We
have carefully chosen these Cookies and have taken steps to ensure that your
privacy is protected and respected at all times.
12.2
By using Our Site you may also
receive certain third party Cookies on your computer or device. Third party
Cookies are those placed by websites, services, and/or parties other than Us.
We use third party Cookies on Our Site for tracking and analytics. For more
details, please refer to section 5, above, and to section 12.6 below. These
Cookies are not integral to the functioning of Our Site.
12.3
All Cookies used by and on Our
Site are used in accordance with current English and EU Cookie Law.
12.4
Before Cookies are placed on your
computer or device, subject to section 12.5 AND/OR section 12.8, you will be shown a pop-up, message bar requesting your consent
to set those Cookies. By giving your consent to the placing of Cookies you are
enabling Us to provide the best possible experience and service to you. You
may, if you wish, deny consent to the placing of Cookies; however certain
features of Our Site may not function fully or as intended.
12.5
Certain features of Our Site depend on Cookies to function. UK and EU
Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are
shown below in section 12.6. Your consent will not be sought to place these
Cookies. You may still block these Cookies by changing your internet browser’s
settings as detailed below in section 12.10, but please be aware that Our Site
may not work as intended if you do so. We have taken great care to ensure that
your privacy is not at risk by allowing them.
12.6
The following first party Cookies
may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
_ga |
Google Tracking |
No |
_gid |
Google Tracking |
No |
|
|
|
|
|
|
|
|
|
and the following third party
Cookies may be placed on your computer or device:
Name of Cookie |
Provider |
Purpose |
_ga |
Google |
Tracking |
_gid |
Google |
Tracking |
|
|
|
|
|
|
|
|
|
12.7
Our Site uses analytics services
provided by Google. Website analytics refers to a set of tools used to collect
and analyse usage statistics, enabling Us to better understand how people use
Our Site. This, in turn, enables Us to improve Our Site and the products and
services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not
pose any risk to your privacy or your safe use of Our Site, it does enable Us
to continually improve Our Site, making it a better and more useful experience
for you.
12.8
The analytics service(s) used by
Our Site use(s) Cookies to gather the required information. Certain of these
Cookies may be placed immediately when you first visit Our Site and it may not
be possible for Us to obtain your prior consent. You may remove these Cookies
and prevent future use of them by following the steps set out below in section
12.10.
12.9
The analytics service(s) used by
Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
_ga |
Third |
Google |
Tracking |
_gid |
Third |
Google |
Tracking |
|
|
|
|
|
|
|
|
|
|
|
|
12.10
You can choose to enable or
disable Cookies in your internet browser. Most internet browsers also enable
you to choose whether you wish to disable all cookies or only third party
cookies. By default, most internet browsers accept Cookies but this can be changed.
For further details, please consult the help menu in your internet browser or
the documentation that came with your device.
12.11
You can choose to delete Cookies
at any time however you may lose any information that enables you to access Our
Site more quickly and efficiently including, but not limited to, login and
personalisation settings.
12.12
It is recommended that you keep
your internet browser and operating system up-to-date and that you consult the
help and guidance provided by the developer of your internet browser and
manufacturer of your computer or device if you are unsure about adjusting your
privacy settings.]
13.
Summary of Your Rights under GDPR
Under the GDPR, you have:
13.1
the right to request access to,
deletion of or correction of, your personal data held by Us;
13.2
the right to complain to a
supervisory authority;
13.3
be informed of what data
processing is taking place;
13.4
the right to restrict
processing;
13.5
the right to data portability;
13.6
object to processing of your
personal data;
13.7
rights with respect to automated
decision-making and profiling (see section 14 below).
To enforce any of the foregoing rights or if you have any
other questions about Our Site or this Privacy Policy, please contact Us using
the details set out in section 15 below.
14.
Automated Decision-Making and Profiling
14.1 In
the event that We use personal data for the purposes of automated
decision-making and those decisions have a legal (or similarly significant
effect) on You, You have the right to challenge to such decisions under GDPR,
requesting human intervention, expressing their own point of view, and
obtaining an explanation of the decision from Us.
14.2 The right described in section 14.1 does
not apply in the following circumstances:
a)
The decision is necessary for the
entry into, or performance of, a contract between the You and Us;
b)
The decision is authorised by law;
or
c)
You have given you explicit
consent.
14.3
Where We use your personal data
for profiling purposes, the following shall apply:
a)
Clear information explaining the
profiling will be provided, including its significance and the likely
consequences;
b)
Appropriate mathematical or
statistical procedures will be used;
c)
Technical and organisational
measures necessary to minimise the risk of errors and to enable such errors to
be easily corrected shall be implemented; and
d)
All personal data processed for
profiling purposes shall be secured in order to prevent discriminatory effects
arising out of profiling.
14.4
We currently make the following
automated decisions:
None at this time
14.5 We currently profile your
personal data for the following purposes:
None at this time
15.
Contacting Us
If you have any questions about Our Site or this Privacy
Policy, please contact Us by email at info@propercoffeehouse.co.uk, by
telephone on 07539 154928, or by post at 37 High Street, Margate, Kent, CT9 1DX . Please ensure that
your query is clear, particularly if it is a request for information about the
data We hold about you (as under section 11, above).
16.
Changes to Our Privacy Policy
We may change this Privacy Policy
as we may deem necessary from time to time, or as may be required by law. Any
changes will be immediately posted on Our Site and you will be deemed to have
accepted the terms of the Privacy Policy on your first use of Our Site
following the alterations. We recommend that you check this page regularly to
keep up-to-date.